Delivery
All our deliveries are made through Royal Mail and Parceline, SmokeShisha.com deliver goods to destinations within the UK and internationally. All goods and shipping charges must be paid for and received in full prior to dispatch from SmokeShisha.com
Once payment has been accepted online or once payment has been received from cheque payments and wire transfers, our aim is to deliver goods to destinations in the UK within 2 > 3 business days. SmokeShisha.com make every effort to deliver your goods in good time how ever do not accept liability for any loss caused to you by late delivery.
Order Processing
Once you have placed an online order with us all the order details are securely transmitted to us and a order confirmation email is sent out to the email address you provided in your account setup. The order confirmation email shall list a unique order number and full order details.
UK/International Delivery Charges
Delivery charges are automatically calculated on item weights. Please see current delivery tariffs below.
| * UK Royal Mail First Class |
|
|
| > Weight Range (grams) |
> First Class Rate £ (GBP) |
| 0 > 100g |
£1.14 GBP |
| 101 > 250g |
£1.45 GBP |
| 251 > 500g |
£1.94 GBP |
| 501 > 750g |
£2.51 GBP |
| 751 > 1000g |
£3.08 GBP |
| 1001 > 1250g |
£4.30 GBP |
| 1251 > 1500g |
£5.00 GBP |
| 1501 > 1750g |
£5.70 GBP |
| 1751 > 2000g |
£6.40 GBP |
| 2001 > 3000g |
£8.22 GBP |
| * UK Parceline DPD Service |
|
|
| > Weight Range (grams) |
> Parceline UK Rate £ (GBP) |
| 0 > 30000g (0 > 30 kg) |
£9.50 (GBP) |
| > Weight Range (grams) |
> Europe |
> Rest of World |
| 0 > 100g |
£1.24 GBP |
£1.64 GBP |
| 101 > 200g |
£1.90 GBP |
£2.80 GBP |
| 201 > 300g |
£2.51 GBP |
£3.87 GBP |
| 301 > 400g |
£3.06 GBP |
£4.97 GBP |
| 401 > 500g |
£3.61 GBP |
£6.07 GBP |
| 501 > 600g |
£4.11 GBP |
£7.07 GBP |
| 601 > 700g |
£4.61 GBP |
£8.07 GBP |
| 701 > 800g |
£5.11 GBP |
£9.07 GBP |
| 801 > 900g |
£5.61 GBP |
£10.07 GBP |
| 901 > 1000g |
£6.11 GBP |
£11.07 GBP |
| 1001 > 1100g |
£6.61 GBP |
£12.07 GBP |
| 1101 > 1200g |
£7.11 GBP |
£13.07 GBP |
| 1201 > 1300g |
£7.61 GBP |
£14.07 GBP |
| 1301 > 1400g |
£8.11 GBP |
£15.07 GBP |
| 1401 > 1500g |
£8.61 GBP |
£16.07 GBP |
| 1501 > 1600g |
£9.11 GBP |
£17.07 GBP |
| 1601 > 1700g |
£9.61 GBP |
£18.07 GBP |
| 1701 > 1800g |
£10.11 GBP |
£19.07 GBP |
| 1801 > 1900g |
£10.61 GBP |
£20.07 GBP |
| 1901 > 2000g |
£11.11 GBP |
£21.07 GBP |
| * International Airmail Over 2000g (2 Kg +) |
|
|
| > Weight Range (grams) |
> Europe |
> Rest of World |
| 2001 > 30000g (2 > 30 Kg) |
£24.99 GBP |
£57.99 GBP |
Please note free shipping is available on orders in the UK (Only) when you spend £90 GBP or more in one transaction.
SmokeShisha.com aim to deliver goods to destinations in the UK within 2 > 3 business days in most circumstances. For international shipping please allow between 7 > 15 business days. All shipping rates are periodically reviewed and subject to change.
Returns
SmokeShisha.com are under no obligation to accept any returns or provide any replacements. SmokeShisha.com have sole discretion in deciding whether or not to accept returns. SmokeShisha.com are dedicated to offering you the best quality products and customer service, and shall always endeavor to offer fair solutions to any problems or mistakes that arise on any customer order.
Damaged or Defect Items - If you have received a damaged product please contact us by email within the first 3 days after delivery of the item. It is important that you save all packaging materials as well as the products(s). SmokeShsiha.com will give you clear instructions on how to proceed with the return so to resolve the issue as smoothly and quickly as possible. It is very important that you DO NOT send the item back until a representative has advised to do so.
Missing Items - If there are items missing upon receipt of your order please contact us by email within the first 3 days after delivery. A SmokeShisha.com representative shall then contact you to help resolve any problems. It is important that you save all packaging materials as they maybe required by our delivery agents for inspection if any claim was to arise.
Incorrect Order - If the product(s) you receive were not as you ordered, please contact us by email within the first 3 days after delivery. It is important that you save all packaging materials as well as the product(s). Once you have emailed a SmokeShisha.com representative shall give you instructions on how to proceed so that the issue may be resolved.
Important - Please DO NOT send any products back to SmokeShisha.com until one of our representatives has advised to do so.
All returns are subject to a 25% restocking fee, except in the case of errors on our site. In all cases the customer is responsible for the cost of returning products to SmokeShisha.com
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